Billing Terms & Conditions

Last updated: October 5, 2025

Note: These billing terms are designed in compliance with Google’s Transparency and Misrepresentation Policy requirements, ensuring clear and accurate information on accepted payments, processing, refunds, and pricing practices.

1. Accepted Payment Methods

At Elenya, we offer secure and convenient payment options. We currently accept the following methods:

• Mastercard
• Visa
• American Express
• Apple Pay
• Google Pay
• PayPal

All payments are processed in British Pounds (GBP).

2. Payment Processing

• Payments must be completed at the time of purchase.
• Orders will not be processed or shipped until full payment has been received.
• If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

• All prices listed on the Elenya website are in British Pounds (GBP).
• Prices are subject to change without notice.
• Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

Elenya uses SSL encryption and trusted payment gateways (such as Stripe and PayPal) to ensure your transactions are secure. We do not store your credit card or payment details.

5. Refunds & Chargebacks

• Refunds are processed according to our Return & Refund Policy.
• Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at hello@elenya.store.

6. Fraud Prevention

• Elenya reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
• Additional identity verification may be requested for high-value transactions.

Contact Information

Store Name: Elenya
Company Name: Elevia Solutions FZ-LLC
Company Number: 4067428
Phone Number: +971 55 439 6394
Support Email: hello@elenya.store
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Business Address:
Compass Building, Al Shohada Road
Al Hamra Industrial Zone-FZ
P.O. Box FDRK7068
Ras Al Khaimah, United Arab Emirates